Your Back Office is the core of your organization. If your standards have a lot of hold-ups, the resulting loss of productivity will multiply throughout your entire business. For example, let’s say a organization onboards a new customer in minutes but requires a month to onboard a new employee or supplier. That’s a challenge because both your employees' skills and your vendor’s products play a critical role in providing excellent service to the customer. Therefore, if those elements are not operating smoothly, your client is ultimately the one who pays the price. Your Front Office can only be as seamless as your Back Office, and both must be incorporated in a strategic digital transformation.

Planning is the most important piece of a migration. Every migration needs a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations must include folder structure, metadata mapping, security, search capabilities, and many other aspects that will enable users to find pertinent data. It is imperative that you spend the time to document the problems you are having and what is necessary to resolve them.